RETURNS & REFUNDS
We start processing your order immediately after it is placed, so we cannot guarantee that order cancellation will be possible. For changing or cancelling an order, please contact us by email at firstname.lastname@example.org or by call +370 636 33 850.
We wish to make sure you love our products. If you are not fully satisfied with your purchase, you have up to 14 days from the date of delivery of your order to return the product and to receive a refund, provided that the returned products are in the same condition as they were received. This means that the products must not be damaged, soiled, washed, altered, or worn (other than trying them on) and that any original labels or tags are attached to the product. Please kindly note that products which do not meet these conditions will be returned to you and the return shipping costs will be charged.
We do not offer a free return service. All return shipping costs are at your expense. Original shipping charges, customs duties and sales taxes are non-refundable.
HOW TO RETURN
There is no need to email us prior to returning your order ‒ the return date will be marked once your returned package is scanned by a courier or a post office.
In case of return:
1. Pack the product you wish to return in the original packaging (remove all other shipping labels from the box) according to the provided instructions.
2. Send the package to MB VYSNIOG (contact person Gabija Šutavičienė), tel. +370 636 33 850, email@example.com, to the self-service parcel terminal or with a courier of your choice to the following address:
Svitrigailos str. 11A, LT-03228 Vilnius, Lithuania
We highly recommend returning products via registered or traceable postal services as product return remains the responsibility of the buyer until received by us. We take no responsibility for missing incoming deliveries. Items lost in transit are not eligible for a refund.
Upon receipt of the returned products, we will fully examine them and notify you of your right to a refund via email no later than within 14 days of receiving the returned products. If you do not hear from us within 14 days, please contact us by email at firstname.lastname@example.org. You must keep the proof of shipment with the tracking number until the refund is made.
Once the return is approved, your refund will be processed as soon as possible. The refund may take up to 14 days to appear in your account, depending on the bank or credit card issuer. We will provide a refund in the form of payment originally used for the purchase unless you have explicitly requested something else in your refund request.
Refunds are issued for the full selling price (this excludes shipping costs, customs duties, and additional sales taxes). We reserve the right to reduce your refund to compensate for any loss we may have incurred during the return process.
We do not make refunds to third parties.
We aim to offer you the most beautiful high quality products, but if despite all our quality assurance checks, there is still a slight defect or another kind of fault with the item you have received, please contact us by email at email@example.com with a photo of the fault as well as your personal and order details. We sincerely apologise for any inconvenience caused by receiving a faulty item. We will work with you to resolve the claim as soon as possible.